• Free Shipping Worldwide for Orders Over $ 50
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  • 45 Day Returns
  • 5000+ Reviews
  • Free Shipping Worldwide for Orders Over $ 50
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Shipping & Returns

After your payment is verified we will process and ship your order. Orders placed on business days before 17:00 CEST will be shipped out the same day, otherwise the next business day. Please note that engraved products need extra 1 business day for processing, after which they will be shipped.

How much does shipping cost?

We have a free worldwide shipping* option: DHL Global Mail (National Post Delivery).
DHL Global Mail handles the shipping process until the parcel reaches the country of destination. After that, the parcel will be handed over to your local post services to deliver it to your address.

DHL Express (extra fast) shipping is available for selected countries. Costs of this service vary between $9 - $20 for most countries.

How long does delivery take?

For a detailed overview of country specific delivery times please take a look at the table below.

Africa
 National Post Delivery (Free)DHL Express
All countries10-20 days2-4 business days
Americas
CountryNational Post Delivery (Free)DHL Express
United StatesUp to 25 days2-4 business days
MexicoUp to 25 days2-4 business days
Canada7-14 days2-4 business days
   
All other countries6-20 days2-4 business days
Asia
 National Post Delivery (Free)DHL Express
All countries10-20 days2-4 business days
Australia
 National Post Delivery (Free)DHL Express
All countriesCurrently not available due to COVID-19 restrictions2-4 business days
Europe
CountryNational Post Delivery (Free)DHL Express
Netherlands1 business day 
Belgium1 business day 
Luxembourg1-2 business days 
Germany3-8 days1 business day
Italy6-12 days1 business day
France3-9 days1 business day
Austria4-7 days1 business day
Switzerland3-10 days1 business day
Spain6-15 days1 business day
United Kingdom4-7 days1 business day
Sweden6-13 days1 business day
Denmark6-10 days1 business day
Portugal7-11 days1 business day
Greece18-34 days1 business day
   
All other countries3-8 days1 business day
Middle East
Country ARAMEX Standard (Free)
Saudi ArabiaUp to 10 business days
United Arab EmiratesUp to 10 business days
KuwaitUp to 10 business days
IsraelUp to 10 business days
OmanUp to 10 business days
QatarUp to 10 business days
EgyptUp to 10 business days
  
All other countriesUp to 10 business days

Do I receive an online tracking number?

Premium shipments with DHL Express receive a tracking message on their email and mobile cellphone number. With DHL's On Demand Delivery (ODD) feature it is possible to manage the shipment easily. With ODD it is possible to change when, where and how the delivery will take place. It is possible to:

  • Change the delivery date
  • Deliver at a DHL Service point
  • Change the delivery address
  • Allow delivery to neighbors / reception / security
  • Allow delivery without signature
  • Hold package until you return from your holidays (max 30 days)

Does international shipping include customs charges and taxes?

For all orders to countries within European Union customs are included, that means that there is no need to pay extra for your package upon arrival.

For orders to countries outside of European Union unfortunately duties and taxes are not included in the price. We ship your items with DHL, but be aware that extra costs (customs and taxes) may be charged in your country. If you wish to learn about potential fees that apply in your country, it is best to contact your local customs office.

We ship your items with DHL, but be aware that extra costs (customs and taxes) may be charged in your country. If you wish to learn about potential fees that apply in your country, it is best to contact your local customs office.

For all orders under $800 customs charges and taxes are included in case of the USA. Additional fees may apply for orders over $800.

How do I return my order?

We hope you're happy with everything you buy from WoodWatch. If this is not the case, you can return your purchase free of charge up to 45 days after receipt with our returns portal:

  • Your return must be registered within 45 days of receipt.
  • Your return must be in its original condition and in the original packaging.
  • Any free products must be returned.
  • You’re located in a European country.
  • Engraved or damaged products follow a different return policy.*

Let us know within 30 days if you want to return your product. From the moment you've given us your return notice, you have 14 days to return the product to us.

Do you want to return something? Then you can register a return in our return portal using the button below. Would you like to exchange a product? First register your return in our return portal and then contact us here for your exchange request.

Start a return 

*Is your product engraved? Then we will charge a fee. Scroll down to learn more about our return policy for engraved products. For damaged products, we’d like to refer you to our warranty policy.

How do I return my order?

1. Click 'start a return' and enter your email address and order number.
2. Tell us which products you want to return and why. Proceed to the next step
3. Choose a carrier of your choice and confirm your return.
4. Your return label is immediately created. We will also automatically send you the label by email.
5. Pack your return carefully with minimal movement space for the shipped products.
6. Hand over your package to the chosen carrier and have the barcode scanned.
7. We will process the exchange or refund within 10 working days of receipt.

We will always provide a return label with instructions so you can conveniently return your order. Our return labels are tracked, which allows for fast processing. To prevent delays and extra costs, we do not recommend shipping the return by yourself. 

Items should be sent back in their original condition and packaging, including accessories, tools, and free products. Once the product is received, we will refund your purchase (excluding any shipping, payment or personalisation fees). If any damage to the packaging or product, the resulting costs may be deducted from the refundable amount.

How much does a return cost?

Returns are free for orders without engraving that are sent from customers within Europe. If you come from a country outside of Europe or return an engraved product, we will charge a fee to cover the return costs. In addition to these shipping costs, we charge a restocking fee for engraved products. Below you will find an overview with an indication of the return costs and shipping times per region. The charges will be deducted from the refundable amount.

Africa
CountryRegular OrdersEngraved OrdersShipping time
All countries$40,00$40,00 + Restocking Fee*8+ business days
Americas
CountryRegular OrdersEngraved OrdersShipping time
All countries$25,00$25,00 + Restocking Fee*4 business days
Asia
CountryRegular OrdersEngraved OrdersShipping time
All countries$25,00$25,00 + Restocking Fee*4 business days
Australia
CountryRegular OrdersEngraved OrdersShipping time
All countries$25,00$25,00 + Restocking Fee*4 business days
Europe
CountryRegular OrdersEngraved OrdersShipping time
All countriesFree returns$8,00 + Restocking Fee*2-8 business days
Middle East
Country Regular OrdersEngraved OrdersShipping time
All countries$30,00$30,00 + Restocking Fee*2-8 business days

What is a Restocking Fee?

Engraving products costs us extra time and resources. That's why we charge a restocking fee for engraved products when they’re returned. We charge an amount of $25 per piece for engraved watches, jewellery and (sun)glasses. We charge an amount of $9 per piece for engraved bracelets and gift packaging. To return an engraved product, you can use our returns portal. The costs will eventually be deducted from the refundable amount.

What is the warranty offered on WoodWatch products?

Each WoodWatch product is made with an eye on quality, including the materials used to make your product. Before a product is shipped, it has undergone multiple tests to ensure the highest possible quality and workmanship. From the date of delivery, the product is warranted for a period of no longer than two years.

Warranty conditions

We advise treating your product with appropriate care to maximise their lifetime. We explicitly cover product defects that are caused by normal usage. Warranty does not apply to self-inflicted damage caused by inappropriate treatment. Our product categories have different warranty conditions specified below:

Watches

We offer a 24-month warranty on watch internal movement, strap and watch case in accordance with the above terms of use.

  • Not covered by warranty:
    • Glass damage
    • Battery
    • Normal wear and tear
    • Scratches
    • Damage from falling, impact or force
    • Water damage
    • Unauthorised repairs
    • Theft
    • Wood colour changes
    • Environmental influences (moisture, extreme cold or heat, dust, etc.), particularly damage caused by moisture and water.
Eyewear
We offer a 24-month warranty on the eyewear frame and temples in accordance with the above terms of use.
  • Not covered by warranty:
    • Damage to glasses
    • Damage to hinges
    • Normal wear and tear
    • Scratches
    • Damage from falling, impact or force
    • Unauthorised repairs
    • Theft
    • Wood colour changes
Bracelets
We offer a 24-month warranty on our bracelets in accordance with the above terms of use.
  • Not covered by warranty:
    • Normal wear and tear
    • Scratches
    • Damage from falling, impact or force
    • Water damage
    • Unauthorised repairs
    • Theft
    • Wood colour changes
    • Environmental influences (moisture, extreme cold or heat, dust, etc.), particularly damage caused by moisture and water.
Jewellery
We offer a 24-month warranty on our jewellery products in accordance with the above terms of use.
  • Not covered by warranty:
    • Normal wear and tear
    • Scratches
    • Damage from falling, impact or force
    • Unauthorised repairs
    • Theft
    • Wood colour changes
    • Environmental influences (moisture, extreme cold or heat, dust, etc.), particularly damage caused by moisture and water.

If you would like to file a warranty claim, please contact our support team here. To find a quick solution, we ask you to provide as much information as possible, including your order number and pictures of the defect. If your warranty claim is approved, we will provide a return label to return your faulty product for further inspection. After inspection, we will either repair or replace the product accordingly. The product will then be shipped back to you with standard shipping. We will cover the shipping costs for the return and reshipment of your product.

 

*Enjoy free worldwide shipping on orders over $50.

 

 

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