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Frequently Asked Questions

Watches

What type of metal is used for the watch clasp?

The type of metal used for the clasp of your WoodWatch is 304 stainless steel.

Can my WoodWatch be engraved with a custom message or logo?

Yes! Each WoodWatch can be engraved with a personal message of up to 60 characters on the backplate of the watch and be done during your order. Please note we currently do not have the option to engrave Emoji's on our Eyewear frames, except for those listed in our engraving tool.

We currently do not offer the option to engrave logos on the WoodWatch itself, but a message of up to 450 characters or a logo can be engraved on the custom pinewood gift box, available here.

Find out more about custom engraving here.

Do you offer custom rates and designs for corporate gifts?

Show your employees or clients how much you appreciate them with a sustainable, unique gift - a WoodWatch! A custom engraving with a company name, a memorable date, or a thoughtful message makes your corporate gift extra exclusive. WoodWatch offers special rates on group orders. Find out more about corporate gifts [here], and get in touch with us today for a custom quote.

Are the watches made of real wood?

Yes, they are. The wood we use originates from all over the world and is selected in several criteria. Our top priority is to be sustainable and to deliver high grade products to our customers.

The different kinds of wood used are indicated on the product pages of the different watches. More information about the different types of wood that we use is available on our Wood Types page.

Who designed the movement of my new watch?

We use movements of the highly appreciated Citizen Miyota.

Are the watches waterproof?

No, the watches are not completely waterproof. However, they are splash proof, so some light rain will not hurt your watch. Do not wear you WoodWatch in the shower or when going for a swim because the warranty does not cover damage from water or any other liquid.

Will the watch fit me?

Yes! The size of your watch can be adjusted by removing some links from the strap. This is easily done by a jeweler, a watchmaker, or yourself. Your delivery will include several screwdrivers that you can use to easily adjust the strap yourself.

Your watch can always fit you perfectly!

Can the colors differ from the photos?

As all of our watches are made of natural wood, each watch has its own unique pattern and will therefore differ slightly from the pictures. This makes each piece truly unique.

What type of battery is used for my WoodWatch?

All our timepieces, except for our SOLAR and AUTOMATIC collections, come with a recyclable, replaceable SONY SR621W battery. You can easily replace the battery of your WoodWatch at home. This mercury- and lead-free battery is leak resistant, for optimal durability and minimum effect on the environment, even after disposal. Please make sure to always recycle your batteries at the end of their lifespan.

How do I maintain and care for my WoodWatch?

- To make sure your wooden watch lives a long, interesting life, we’ve developed the WoodWatch Wax, made from purely natural materials. Simply apply the wax and give your watch a rub now and then. Get it here.
- Do not shower or swim with your WoodWatch.
- Keep it safe for storage in our custom pinewood box, available here.

How do I recycle my WoodWatch?

One of the most responsible things we can do as a company is to create high-quality timepieces that last for years. As part of our mission to minimize our environmental impact, we want to make it easy to extend the life of your WoodWatch or recycle it when the time finally comes.

We offer our customers a sustainable solution to return their WoodWatch for recycling and give its suitable components another chance. And as they should, conscious souls get rewarded with a 30% discount on a brand new WoodWatch!

Contact us here to take part in the WoodWatch Recycle Program.

Engraving

Can my WoodWatch be engraved with a custom message or logo?

Yes! Each WoodWatch can be engraved with a personal message of up to 60 characters on the backplate of the watch and be done during your order. Please note we currently do not have the option to engrave Emoji's on our Eyewear frames, except for those listed in our engraving tool.

We currently do not offer the option to engrave logos on the WoodWatch itself, but a message of up to 450 characters or a logo can be engraved on the custom pinewood gift box, available here.

Find out more about custom engraving here.

Can my sunglasses or BlueBlock glasses be engraved with a custom message?

Yes! Each WoodWatch Eyewear model can be engraved with a personal message of up to 30 characters on inside of the left arm and can be done during your order. Please note we currently do not have the option to engrave Emoji's on our Eyewear frames, except for those listed in our engraving tool.

Find out more about custom engraving here.

Can other accessories be engraved with a custom message?

Besides our watches, eyewear, and pinewood gift box, we currently do not offer the option to engrave other accessories.

How long does it take to engrave my WoodWatch or WoodWatch Eyewear?

Please note that when you order a product with a custom engraving, we need some extra time to prepare it for shipment. This usually takes 2 business days.

I ordered a product but made a mistake in the engraving. What should I do?

Before ordering, please double check your spelling and capitalization as our high-precision laser will engrave exactly what you typed during the order process! If you notice a mistake after placing your order, contact us as soon as possible here.

Can I return a product with an engraving?

Products that are personalized with an engraving have a separate return policy. Returning an engraved product is possible within 30 days from the day of receipt. After informing us about your return decision, you have 14 days to return the product. Please note that the cost of the engraving cannot be refunded.

Shipping costs are at the responsibility of the customer unless in the case of a manufacturing error or a product defect. In case you wish to exchange your product and add an engraving to the new product, the costs of the engraving need to be paid in full.

Can I engrave Emoji's on my WoodWatch or WoodWatch eyewear?

Please note we currently do not have the option to engrave Emoji's on our Eyewear frames, except for those listed in our engraving tool.

Eyewear

Do you offer gradient lenses for WoodWatch Sunglasses?

Yes, our REVELER, BROOKLYN, SOHO, and ELLIPSE collections all rock stylish gradient blue lenses. Find them here.

Are the lenses of my WoodWatch Eyewear replaceable?

Yes, you can have the lenses of your WoodWatch Eyewear replaced at a professional optician. Please contact your local optician for more information.

Do my glasses come with a case?

All WoodWatch sunglasses and BlueBlock glasses come in an eco-friendly cork case for safe storage during your adventures. Additonally, you can order one of our stylish eyewear cords for ultimate protection here.

Can my sunglasses or BlueBlock glasses be engraved with a custom message?

Yes! Each WoodWatch Eyewear model can be engraved with a personal message of up to 30 characters on inside of the left arm and can be done during your order. Please note we currently do not have the option to engrave Emoji's on our Eyewear frames, except for those listed in our engraving tool.

Find out more about custom engraving here.

Is it possible to adjust my WoodWatch glasses with prescription lenses?

We currently do not offer this service, but a professional optician can replace the existing lenses of your WoodWatch Eyewear with fitted prescription lenses. Please contact your local optician for more information.

Shipping & Returns Information

How long will the shipping of my wooden watch or other product from WoodWatch take?

Please see our Shipping &Returns page for a detailed overview of the shipping times per country. If the delivery time of a specific product varies, then we will show that on the specific product page. Please note engravements take 2 extra processing days before the order can be shipped out.

What is your return policy?

Return policy

We hope you're happy with everything you buy from WoodWatch. If this is not the case, you can return your purchase free of charge up to 45 days after receipt with our returns portal:

  • Your return must be registered within 45 days of receipt.
  • Your return must be in its original condition and in the original packaging.
  • Any free products must be returned.
  • You’re located in a European country.
  • Engraved or damaged products follow a different return policy.*

Let us know within 30 days if you want to return your product. From the moment you've given us your return notice, you have 14 days to return the product to us.

Do you want to return something? Then you can register a return in our return portal using the button below. Would you like to exchange a product? First register your return in our return portal and then contact us here for your exchange request.


Refund policy for returns
For customers within Europe the cost of the return shipment is covered by WoodWatch. The costs of the return shipment for customers outside of Europe is not covered by WoodWatch. Once we have received your returns, we will refund your purchase (excluding shipping fees) within 2 business days.

If you have a return, please open a new chat with our support team by clicking at the bottom of your screen. From there, you can contact us by live chat, Whatsapp, or email.

Can I return a product with an engraving?

Products that are personalized with an engraving have a separate return policy. Returning an engraved product is possible within 30 days from the day of receipt. After informing us about your return decision, you have 14 days to return the product. Please note that the cost of the engraving cannot be refunded.

Shipping costs are at the responsibility of the customer unless in the case of a manufacturing error or a product defect. In case you wish to exchange your product and add an engraving to the new product, the costs of the engraving need to be paid in full.

Which countries do you ship to?

Our watches are sent to all countries in the world. For all countries we offer a free DHL Economy shipping option, and for selected countries we have a premium DHL Express shipping option that is faster.

What are the shipping rates?

We have a free worldwide shipping option with National Post Delivery. For selected countries we offer a premium service called DHL Express Shipping, which has a next-day delivery for orders within Europe that are ordered on business days before 17:00 CEST, and 2-4 days of delivery for the rest of the world. The cost of this premium shipping service varies between €9 - €20. The cost for your selected country appears on the checkout.

Payment Information

Is VAT included in the prices shown?

The prices shown on our website include any VAT at the prevailing rate for which we are responsible as the seller. Please note that the recipient of any products shipped outside the EU may also have to pay import duty or other taxes, or fees applied by customs or authorities in the country of receipt. If you are unsure about which charges might apply to your order, please contact your local tax or customs authorities.

What payments methods do you offer?

We offer the following payment methods: iDeal, credit card, PayPal, Bancontact/Mister Cash, Sofort, Giropay, Carte Bleue, Bitcoin, Klarna Invoice and bank transfers. Below you will find a detailed explanation of some the most used payment methods.

Credit card (Visa, Mastercard and Maestro)
You can enter your credit card information through our secure SSL connection and we will make sure your payment is processed safely.

iDeal
This payment method is offered to customers with a Dutch bank account. iDeal allows you to process the payment within your own online banking system during the ordering process. In the familiar online environment of your bank, simply follow the usual security instructions during the payment process.

PayPal
During the PayPal transaction, the payment will be securely debited from your PayPal account within your familiar online PayPal environment.

Other

Do you offer repairs?

Each WoodWatch product has undergone multiple tests to ensure durability and quality. From the date of delivery, your WoodWatch is warranted for two years. Within this period, your WoodWatch can be eligible for repairs as outlined in our terms & conditions.

What should I do if I have feedback or a complaint?

If you have feedback or a complaint about your product or our service, we kindly ask you to contact us here. Our customer service team will review your message and try to resolve any issues to everyone's satisfaction. Please do not forget to state your order number if you have one.

Once we have received your complaint, you'll receive a confirmation. We try to respond to all complaints within 3 working days, or inform you if we need more time to investigate the situation.

What is the warranty offered on WoodWatch products?

Each WoodWatch product is made with an eye on quality, including the materials that are used to make your product. Before a product is shipped, it has undergone multiple tests to ensure the highest possible quality and workmanship. From the date of delivery, the product is warranted for a period of no longer than two years.

This limited warranty is only valid if the product is used in accordance with the care and operating instructions. Any damage due to abnormal usage and wear and tear, are not covered by this warranty. Moreover, WoodWatch is not responsible for any loss or damage connected to the use of its products, nor for the life of the battery. The battery of a WoodWatch is easily replaceable at home.

If you would like to file a warranty claim, please open a new chat with our support team by clicking at the bottom of your screen. From there, you can contact us by live chat, Whatsapp, or email. If your warranty claim is approved we will repair or replace the product accordingly. Return shipment costs will be reimbursed in the following manner:

- For customers within Europe, the cost of return shipment is covered by WoodWatch.
- For customers outside of Europe, the cost return shipment is covered by us up to €15,- if the defect was reported to us within 90 days of your initial order. For the reimbursement of your return shipment costs, we need a copy of the receipt of shipment.

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