Frequently Asked Questions

The type of metal used for the clasp of your WoodWatch is 304 stainless steel.

Yes! Each WoodWatch can be engraved with a personal message of up to 60 characters on the backplate of the watch and be done during your order. Please note we currently do not have the option to engrave Emoji's on our Eyewear frames, except for those listed in our engraving tool.

We currently do not offer the option to engrave logos on the WoodWatch itself, but a message of up to 450 characters or a logo can be engraved on the custom pinewood gift box, available here.

Find out more about custom engraving here.

Show your employees or clients how much you appreciate them with a sustainable, unique gift - a WoodWatch! A custom engraving with a company name, a memorable date, or a thoughtful message makes your corporate gift extra exclusive. WoodWatch offers special rates on group orders. Find out more about corporate gifts [here], and get in touch with us today for a custom quote.

Yes, they are. The wood we use originates from all over the world and is selected in several criteria. Our top priority is to be sustainable and to deliver high grade products to our customers.

The different kinds of wood used are indicated on the product pages of the different watches. More information about the different types of wood that we use is available on our Wood Types page.

We use movements of the highly appreciated Citizen Miyota.

No, the watches are not completely waterproof. However, they are splash proof, so some light rain will not hurt your watch. Do not wear you WoodWatch in the shower or when going for a swim because the warranty does not cover damage from water or any other liquid.

Yes! The size of your watch can be adjusted by removing some links from the strap. This is easily done by a jeweler, a watchmaker, or yourself. Your delivery will include several screwdrivers that you can use to easily adjust the strap yourself.

Your watch can always fit you perfectly!

As all of our watches are made of natural wood, each watch has its own unique pattern and will therefore differ slightly from the pictures. This makes each piece truly unique.

All our timepieces, except for our SOLAR and AUTOMATIC collections, come with a recyclable, replaceable SONY SR621W battery. You can easily replace the battery of your WoodWatch at home. This mercury- and lead-free battery is leak resistant, for optimal durability and minimum effect on the environment, even after disposal. Please make sure to always recycle your batteries at the end of their lifespan.

- To make sure your wooden watch lives a long, interesting life, we’ve developed the WoodWatch Wax, made from purely natural materials. Simply apply the wax and give your watch a rub now and then. Get it here.
- Do not shower or swim with your WoodWatch.
- Keep it safe for storage in our custom pinewood box, available here.

One of the most responsible things we can do as a company is to create high-quality timepieces that last for years. As part of our mission to minimize our environmental impact, we want to make it easy to extend the life of your WoodWatch or recycle it when the time finally comes.

We offer our customers a sustainable solution to return their WoodWatch for recycling and give its suitable components another chance. And as they should, conscious souls get rewarded with a 30% discount on a brand new WoodWatch!

Contact us here to take part in the WoodWatch Recycle Program.

Yes! Each WoodWatch can be engraved with a personal message of up to 60 characters on the backplate of the watch and be done during your order. Please note we currently do not have the option to engrave Emoji's on our Eyewear frames, except for those listed in our engraving tool.

We currently do not offer the option to engrave logos on the WoodWatch itself, but a message of up to 450 characters or a logo can be engraved on the custom pinewood gift box, available here.

Find out more about custom engraving here.

Yes! Each WoodWatch Eyewear model can be engraved with a personal message of up to 30 characters on inside of the left arm and can be done during your order. Please note we currently do not have the option to engrave Emoji's on our Eyewear frames, except for those listed in our engraving tool.

Find out more about custom engraving here.

Besides our watches, eyewear, and pinewood gift box, we currently do not offer the option to engrave other accessories.

Please note that when you order a product with a custom engraving, we need some extra time to prepare it for shipment. This usually takes 2 business days.

Before ordering, please double check your spelling and capitalization as our high-precision laser will engrave exactly what you typed during the order process! If you notice a mistake after placing your order, contact us as soon as possible here.

Products that are personalized with an engraving have a separate return policy. Returning an engraved product is possible within 30 days from the day of receipt. After informing us about your return decision, you have 14 days to return the product. Please note that the cost of the engraving cannot be refunded.

Shipping costs are at the responsibility of the customer unless in the case of a manufacturing error or a product defect. In case you wish to exchange your product and add an engraving to the new product, the costs of the engraving need to be paid in full.

Please note we currently do not have the option to engrave Emoji's on our Eyewear frames, except for those listed in our engraving tool.

Yes, our REVELER, BROOKLYN, SOHO, and ELLIPSE collections all rock stylish gradient blue lenses. Find them here.

Yes, you can have the lenses of your WoodWatch Eyewear replaced at a professional optician. Please contact your local optician for more information.

All WoodWatch sunglasses and BlueBlock glasses come in an eco-friendly cork case for safe storage during your adventures. Additonally, you can order one of our stylish eyewear cords for ultimate protection here.

Yes! Each WoodWatch Eyewear model can be engraved with a personal message of up to 30 characters on inside of the left arm and can be done during your order. Please note we currently do not have the option to engrave Emoji's on our Eyewear frames, except for those listed in our engraving tool.

Find out more about custom engraving here.

We currently do not offer this service, but a professional optician can replace the existing lenses of your WoodWatch Eyewear with fitted prescription lenses. Please contact your local optician for more information.

Please see our Shipping &Returns page for a detailed overview of the shipping times per country. If the delivery time of a specific product varies, then we will show that on the specific product page. Please note engravements take 2 extra processing days before the order can be shipped out.

Return policy

We hope you're happy with everything you buy from WoodWatch. If this is not the case, you can return your purchase free of charge up to 45 days after receipt with our returns portal:

• You will cover the direct return costs. We offer a simplified process for you: we manage the return and deduct costs from your refund (you will see the details for this simplified process below).
• Your return must be registered within 45 days of receipt.
• Your return must be in its original condition and in the original packaging.
• Any free products must be returned.
• You’re located in a European country.
• Engraved or damaged products follow a different return policy.*

Let us know within 30 days if you want to return your product. From the moment you've given us your return notice, you have 14 days to return the product to us.

Do you want to return something? Then you can register a return in our return portal using the button below. Would you like to exchange a product? First register your return in our return portal and then contact us here for your exchange request.

Refund policy for returns
Once we have received your returns, we will refund your purchase (excluding shipping fees) within 2 business days.

If you have a return, please open a new chat with our support team by clicking at the bottom of your screen. From there, you can contact us by live chat, Whatsapp, or email.

Products that are personalized with an engraving have a separate return policy. Returning an engraved product is possible within 30 days from the day of receipt. After informing us about your return decision, you have 14 days to return the product. Please note that the cost of the engraving cannot be refunded.

Shipping costs are at the responsibility of the customer unless in the case of a manufacturing error or a product defect. In case you wish to exchange your product and add an engraving to the new product, the costs of the engraving need to be paid in full.

Our watches are sent to all countries in the world. For all countries we offer a free DHL Economy shipping option, and for selected countries we have a premium DHL Express shipping option that is faster.

We have a free worldwide shipping option with National Post Delivery. For selected countries we offer a premium service called DHL Express Shipping, which has a next-day delivery for orders within Europe that are ordered on business days before 17:00 CEST, and 2-4 days of delivery for the rest of the world. The cost of this premium shipping service varies between €9 - €20. The cost for your selected country appears on the checkout.

The prices shown on our website include any VAT at the prevailing rate for which we are responsible as the seller. Please note that the recipient of any products shipped outside the EU may also have to pay import duty or other taxes, or fees applied by customs or authorities in the country of receipt. If you are unsure about which charges might apply to your order, please contact your local tax or customs authorities.

We offer the following payment methods: iDeal, credit card, PayPal, Bancontact/Mister Cash, Sofort, Giropay, Carte Bleue, Bitcoin, Klarna Invoice and bank transfers. Below you will find a detailed explanation of some the most used payment methods.

Credit card (Visa, Mastercard and Maestro)
You can enter your credit card information through our secure SSL connection and we will make sure your payment is processed safely.

iDeal
This payment method is offered to customers with a Dutch bank account. iDeal allows you to process the payment within your own online banking system during the ordering process. In the familiar online environment of your bank, simply follow the usual security instructions during the payment process.

PayPal
During the PayPal transaction, the payment will be securely debited from your PayPal account within your familiar online PayPal environment.

Each WoodWatch product has undergone multiple tests to ensure durability and quality. From the date of delivery, your WoodWatch is warranted for two years. Within this period, your WoodWatch can be eligible for repairs as outlined in our terms & conditions.

If you have feedback or a complaint about your product or our service, we kindly ask you to contact us here. Our customer service team will review your message and try to resolve any issues to everyone's satisfaction. Please do not forget to state your order number if you have one.

Once we have received your complaint, you'll receive a confirmation. We try to respond to all complaints within 3 working days, or inform you if we need more time to investigate the situation.

Each WoodWatch product is made with an eye on quality, including the materials that are used to make your product. Before a product is shipped, it has undergone multiple tests to ensure the highest possible quality and workmanship. From the date of delivery, the product is warranted for a period of no longer than two years.

This limited warranty is only valid if the product is used in accordance with the care and operating instructions. Any damage due to abnormal usage and wear and tear, are not covered by this warranty. Moreover, WoodWatch is not responsible for any loss or damage connected to the use of its products, nor for the life of the battery. The battery of a WoodWatch is easily replaceable at home.

If you would like to file a warranty claim, please open a new chat with our support team by clicking at the bottom of your screen. From there, you can contact us by live chat, Whatsapp, or email. If your warranty claim is approved we will repair or replace the product accordingly. Return shipment costs will be reimbursed in the following manner:

- For customers within Europe, the cost of return shipment is covered by WoodWatch.
- For customers outside of Europe, the cost return shipment is covered by us up to €15,- if the defect was reported to us within 90 days of your initial order. For the reimbursement of your return shipment costs, we need a copy of the receipt of shipment.

A WoodWatch is thoughtful because it’s a unique timepiece made from natural wood. Unlike generic gifts, it shows you’ve chosen something special and memorable, crafted with care and individuality.

WoodWatch becomes meaningful through its one-of-a-kind design and engraving options. It’s a gift that celebrates a person’s individuality and creates a lasting memory rather than blending in with ordinary presents.

Yes! WoodWatch stands out with its natural wood design and unique details, making it a fresh, personal alternative to traditional watches. It’s a gift they won’t find anywhere else.

Absolutely. WoodWatch offers distinct men’s and women’s collections, each with unique designs that make a standout gift. Whether for him or her, each watch is a personal statement, crafted to be memorable and different from typical accessories.

WoodWatch gifts are unique, sustainable, and highly personal, unlike standard luxury items. They stand out as memorable, one-of-a-kind presents that reflect care and thoughtfulness.

Yes. With its unique wooden design and optional personal engraving, a WoodWatch is a romantic, standout gift that captures shared memories and symbolizes your connection.

Definitely. Each WoodWatch is crafted to be unique, combining natural materials and classic design. It’s a gift that endures in style and sentiment, making it truly timeless.

A WoodWatch becomes more than a gift because it can be personalized and tied to a moment in time. With options like engraving a date or message, it transforms into a keepsake that will always remind the receiver of the occasion. The natural materials and tree-planting story add meaning that lasts well beyond the moment of giving.

Yes. A WoodWatch is a safe yet unique choice when you want to stand out without guessing someone’s personal style too much. The designs are timeless, suitable for different personalities, and the sustainability story makes the gift meaningful even if you don’t know the person closely. It shows care and thought, not just another generic present.

A WoodWatch is designed to be meaningful and personal, which makes it perfect for anniversaries. You can add an engraved date or message, turning it into a memory that lasts. The natural materials and the tree planted with every purchase make the gift symbolic of growth and time together.

Yes. Every WoodWatch can be engraved with a date, message, or even initials, making it a one-of-a-kind keepsake. This small detail transforms your anniversary gift into something deeply personal and timeless.

For couples, WoodWatch offers matching designs and couple packages, so both partners can wear a meaningful gift that connects them. From classic to modern styles, these watches are designed to complement each other while still standing out as unique pieces.

Absolutely. Unlike traditional jewelry or generic gifts, a wooden watch stands out as something different and personal. With engraving and natural materials, it becomes a thoughtful reminder of the years shared and the journey ahead.

Yes. WoodWatch offers curated couple watch sets that make anniversary gifting effortless. These sets allow both partners to share a connected, meaningful design that reflects their bond, while still offering the option for personal engraving.

WoodWatch marks milestones by offering gifts that grow in meaning over time. With each purchase planting a tree, your anniversary gift also becomes part of a legacy. Engraving a date or message ties the watch to that milestone forever, making every year together worth remembering.

Yes. A WoodWatch is not a generic present—it’s unique, personal, and meaningful. With engraving and natural materials, it becomes more than a watch: it’s a keepsake that celebrates the person’s individuality. Plus, every watch plants a tree, so the gift grows with them.

For milestone birthdays, many choose classic designs from our Classic or Legacy X Edition. These pieces are timeless and can be worn for decades. Customers often add engraving to mark an 18th, 21st, 30th, or 50th birthday, making the moment unforgettable.

Absolutely. Engraving allows you to add a name, date, or special message, turning a WoodWatch into a one-of-a-kind birthday surprise. It’s the detail that makes the gift truly theirs.

Yes. A WoodWatch stands out as a thoughtful, unique gift for young adults who value individuality. Unlike mainstream brands, each WoodWatch is crafted with character, making it ideal for young adults birthdays.

Definitely. A WoodWatch offers the exclusivity and craftsmanship of a luxury gift, but with a natural and sustainable twist. Its uniqueness sets it apart from mass-market luxury items, making it feel rare and special. You can enhance the experience further with a premium wooden gift box and a personal engraving, turning it into a complete luxury package.

Choosing the perfect WoodWatch for a birthday is easy with a little guidance. Consider the recipient’s style—do they prefer classic, minimalist, or bold designs? You can explore our gifting catalogue and journal with multiple gift ideas for inspiration. Personalization, such as an engraved message on the backplate, adds an extra thoughtful touch. With over 100 unique designs and worldwide shipping, you can select a watch that not only suits their taste but also makes a meaningful, memorable gift.

A WoodWatch feels extra special during the holidays because it’s more than a present — it’s a story. Each piece is made from natural wood, carries the option of engraving, and plants a tree with every order. It’s a gift that surprises under the tree and continues to give back long after Christmas.

Yes. WoodWatch offers elegant premium boxes that elevate the unwrapping moment — something that matters at Christmas. Combined with a personal engraving, it transforms into a ready-to-give keepsake that stands out among the pile of presents.

WoodWatch isn’t your typical stocking filler — it’s the main event. While small enough to fit in a stocking, its craftsmanship, personal engraving, and premium feel make it a headline gift rather than a playful extra. For smaller yet equally thoughtful stocking surprises, WoodWatch also offers wooden bracelets, slim card holders, and stylish blue-light glasses that carry the same unique touch.

Yes. Around the holidays, WoodWatch creates curated bundles designed for gifting. Whether it’s a couples’ set, a watch paired with a wallet, or a unique combination with blue-light glasses, these packages take the stress out of Christmas shopping while feeling personal.

Ordering early ensures smooth delivery and guarantees time for engraving or gift wrapping. Many customers choose to order in early December to avoid the holiday rush. During the festive season, WoodWatch offers fast shipping options, but it’s always best to check the up-to-date shipping dates on our website to make sure your gift arrives in time to shine under the tree.

Yes — but they’re best for a more meaningful Secret Santa. WoodWatch isn’t a novelty gift; it’s a unique and lasting keepsake. With engraving, it can turn even a workplace Secret Santa into a thoughtful memory.

Yes. A WoodWatch is a thoughtful and personal Mother’s Day gift because it goes beyond flowers or chocolates. With elegant women’s models, engraving options, and premium packaging, it’s a keepsake that reminds her of your appreciation every time she wears it.

Absolutely. You can engrave a heartfelt note, initials, or even an important date on the back of the watch. This makes a WoodWatch truly one-of-a-kind and ensures your Mother’s Day gift carries deep emotional value.

Yes. A WoodWatch is an exceptional Father’s Day gift because it combines craftsmanship with meaning. It stands out from mass-produced gifts and can be engraved with a personal message, making it both stylish and sentimental.

For mothers, elegant slim designs and lighter woods are popular, while fathers often prefer bold chronographs and darker finishes. Couples’ sets are also chosen by families who want to celebrate both parents at once.

A WoodWatch carries meaning because it represents time spent together and memories created. Adding engraving or choosing a watch from our sustainable collection deepens the thought behind the gift, making it a lasting token of gratitude.

Yes. You can create a complete gift experience by pairing a WoodWatch with accessories like wooden bracelets, cardholders, or blue light glasses. This makes the gift even more versatile and personalized for your parents.

Yes. A WoodWatch is a lasting reminder of a milestone like graduation. It symbolizes time, achievement, and new beginnings — making it far more meaningful than a standard gift card or gadget. With engraving, you can add a date, quote, or personal message to make the moment unforgettable.

Absolutely. Retirement marks the beginning of a new chapter, and a WoodWatch captures that perfectly. It’s a gift that says, “You’ve given your time, now it’s yours to enjoy.” Personalized engraving makes it an heirloom-worthy keepsake that celebrates both career and life.

Yes. Unlike typical registry items, a WoodWatch is an extraordinary wedding gift that stands out. Whether for the groom, bride, or as a couple’s set, it becomes a daily reminder of love and commitment. With sustainable craftsmanship and personalized engraving, it’s both beautiful and meaningful.

Definitely. Valentine’s gifts are often flowers or chocolates — but a WoodWatch is a lasting symbol of love and time together. Add a personal engraving, choose a couple’s bundle, or surprise your partner with a design that reflects their personality. It’s a romantic gesture that lasts far beyond February 14th.

Yes. Every anniversary can be celebrated with a WoodWatch, from the first year to milestone decades. Different woods and styles let you match the tone of the occasion — light woods for early years, bold chronographs for milestone celebrations. Engraving the date or a heartfelt message makes it timeless.

Absolutely. A WoodWatch makes a meaningful and elegant gift to celebrate promotions, milestones, or special accomplishments. With the option to engrave a personal message or company logo, you can create a truly memorable keepsake. Explore our corporate gifting catalogue for curated ideas perfect for professional recognition.

Yes! We provide both a gifting catalogue and a journal with multiple gift ideas to inspire your choice. Whether you’re selecting for a loved one, an employee, or a client, our guides make it easy to find a WoodWatch that fits the occasion and your intention behind the gift.

Yes! WoodWatch makes it simple to order in bulk for your team, whether it’s for employees, executives, or clients. Every watch is handcrafted with natural wood and the same attention to detail, ensuring a meaningful, high-quality gift for everyone on your list.

Absolutely. WoodWatch offers tiered pricing depending on the number of units you order. The more you order, the better the pricing, making it easier to give a premium, sustainable gift to a larger group without compromising quality. For a tailored quotation, simply contact us at [email protected] with the number of watches you need.

Yes. You can personalize each watch with your company logo or a short message of up to 60 characters on the backplate. Additionally, the pinewood gift box can showcase up to 450 characters or your logo. We provide a digital sample during the inquiry process so you can see exactly how it will look.

Definitely. A WoodWatch is more than a gift—it’s a statement. Its unique design, sustainable materials, and opportunity for personalization make it an impressive way to thank and strengthen relationships with clients, showing that you value them in a meaningful way.

Yes! WoodWatch gift bundles can combine watches with premium accessories like bracelets, wallets, or blue light-blocking glasses. They make memorable, elevated gifts for corporate events, holiday celebrations, or milestone achievements, ensuring your gesture stands out.

Absolutely. Each watch can be engraved with a personal message, a team member’s name, or your company logo. Even for large teams, this level of customization ensures that every gift feels unique and thoughtful, leaving a lasting impression on recipients.

Yes. WoodWatch offers premium and sustainable packaging options. Every gift can be beautifully wrapped and personalized, with your logo or a message on the box, making your corporate gift ready to impress from the moment it is received.

Yes. WoodWatch makes a perfect reward for employee recognition, milestone celebrations, or professional achievements. Its uniqueness, craftsmanship, and sustainability make it a gift employees truly value and remember, reinforcing company appreciation in a meaningful way.

Simply send an email to [email protected]. Share details like the number of watches, desired personalization, and packaging preferences. Our team will provide a digital sample, a tailored quotation, and guide you through the process to ensure every gift is perfect.

Yes! WoodWatch ships worldwide, making it easy to send thoughtful, high-quality gifts to employees, clients, or partners anywhere in the world. Every watch is carefully packaged to ensure it arrives in perfect condition, no matter the destination.

Absolutely. You can combine watches with premium accessories such as bracelets, wallets, or glasses to create a bespoke gift set. Add custom engraving on both the watches and packaging for a fully personalized experience that leaves a lasting impression.

To guarantee your gifts arrive on time, we recommend placing orders well in advance, especially for large volumes or holiday periods. WoodWatch provides worldwide shipping and can accommodate faster shipping options when needed. For personalized guidance and updates on shipping timelines, contact us at [email protected].

Yes! A handcrafted, personalized WoodWatch makes a meaningful and memorable reward. Its unique design, sustainable materials, and engraving options make employees feel valued and appreciated, reinforcing motivation and loyalty.

Yes. WoodWatch allows you to pair engraved watches with additional corporate gifts like accessories, gift cards, or branded items. This creates a premium, curated experience that reflects your company’s thoughtfulness and professionalism.

Yes. Every WoodWatch is handcrafted using responsibly sourced wood, keeping ethical practices a top priority. We carefully select materials to minimize environmental impact and ensure sustainable craftsmanship throughout the production process.

A sustainable gift shows thoughtfulness beyond the moment of unwrapping. It reflects care for the environment, supports ethical production practices, and contributes to positive change—making the gesture even more impactful for the recipient.

Absolutely. Each WoodWatch gift can be presented with a story about our eco-conscious approach, from CO₂-neutral shipping to tree planting initiatives, giving your gift an extra layer of meaning.

For every watch sold, we plant one tree in collaboration with Trees for the Future, supporting the Forest Garden Program. This initiative helps local communities in countries like Senegal, Kenya, and Uganda, while also offsetting our wood usage and carbon footprint.

Yes. WoodWatch packaging is made from recycled paper or natural pinewood, designed to be both beautiful and environmentally responsible.

You can highlight key points: the watch is handcrafted from ethically sourced wood, shipped CO₂-neutrally, comes in eco-conscious packaging, and contributes to global tree planting programs. It’s a gift that gives back to both people and the planet.

Wooden watches typically have a smaller environmental footprint than metal watches because producing wood shapes consumes less energy and water. Choosing a wooden watch is a stylish, meaningful way to support sustainability.

Sustainability adds depth to a gift, turning it from a simple object into a story of care, impact, and responsibility. Knowing your gift contributes positively to the planet makes the act of giving more rewarding for both you and the recipient.